Water where it shouldn’t be
Look for drips, damp areas, staining or pooling around visible plumbing. Do not open walls or approach unsafe wet areas.
BAY AREA PLUMBING SERVICES
Visible drips, unexplained water use or damp areas deserve investigation. Start by locating the source, then agree on the access and repair needed for the affected plumbing.
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WHAT TO LOOK FOR
Look for drips, damp areas, staining or pooling around visible plumbing. Do not open walls or approach unsafe wet areas.
A higher bill can have several causes. Check for visible leaks and running fixtures before assuming a hidden pipe problem.
A sudden change in pressure can be worth investigating, especially when it appears with other signs of a leak.
A BETTER-INFORMED SERVICE CALL
Before opening a wall or floor, ask what evidence points to that location and what the proposed access will involve. Finding the leak and restoring the finished surface may be separate parts of the job.
Ask what the assessment has established, which areas remain uncertain and whether further testing could narrow the search. Do not assume every hidden leak can be located without access openings.
Clarify where an opening is proposed, why it is needed and who must authorize it. For a rental, condominium or shared system, confirm the owner or building manager’s role.
Ask how the repair will be checked and whether the quoted work includes closing the opening, drying affected areas or restoring finishes. Request a clear description of exclusions.
Official guidance: SFPUC leak-alert questions SFPUC leak and meter-access guide EPA household leak guidance
MAKE THE FIRST CALL COUNT
You don’t need a diagnosis. These observations make the conversation more useful.
HELPFUL ANSWERS
No. Review actual water use, irrigation, running fixtures and billing changes. A higher bill is a reason to investigate, not a diagnosis of a concealed pipe failure.
A usage alert can flag unusual or continuous water use; it does not identify the exact leak location. For example, SFPUC notes that continuous use may reflect a leak or a fixture left running.
Follow your water provider’s instructions. SFPUC specifically advises customers not to access its water meters. Ask the provider about meter checks or utility-side shutoff; do not treat one city’s procedure as a Bay Area-wide rule.
That depends on the cause and condition of the system. Ask why a targeted repair or broader replacement is recommended, what it includes and how the result will be checked.
YOUR NEXT STEP
Tell us what’s happening and where you’re located. A useful conversation starts there.
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